Frequently asked questions
All of the brand items sold in our store have passed an appraisal and have been proven to be genuine.
We do not accept returns due to customer convenience. For more informationHerePlease see.
It is possible. Please feel free to contact us. (Some items may not be able to offer discounts.)
In addition to the descriptions and images posted on the product page, we can also send you detailed descriptions of the condition and images of the item being worn, so please feel free to contact us.
We cannot accept cancellations after an order has been placed. note that.
*Please check the product details carefully before purchasing.
We also accept orders over the phone at our online store.
Products are available at the Ginza store. If you would like to see the product in person, please contact us.
We will accept resizing your rings. Depending on the ring design, material, and desired size, there may be some items that we can accept, and some are not possible, so please feel free to contact us.
We are sorry, but we are unable to respond.
Basically, all items are available on the website, but depending on the timing, there may be some items that have just arrived, so please contact us by phone or other means.
Bank transfers, credit card payments, and shopping loans are available.
Please contact us and we will do our best to respond.
Please let us know if you have any requests.
Our company is a qualified invoice issuing business that supports the qualified invoice storage system (invoice system) that will come into effect on October 1, 2023.
Eligible invoice registration number T1010001172902.
We take great care to photograph the product itself to avoid damaging the color.
The color of the actual product may differ from the lighting conditions, the characteristics of the device used, and the monitor.
If you have any concerns about the details, please contact us.
As this is a second-hand item, the condition and deterioration vary depending on the item.
If there is any impact on use, we will try to include it in the product details.
There may be individual differences in impressions and feelings, so if you are concerned, please feel free to contact us in advance.
All of our products are unique.
If the timing of your order is overlapped with a customer on another site, we will sell it to customers who have already completed their order.
For products that have been added to your cart, please complete your order as soon as possible.
Please contact us as there are products and regions available.